Returns We hope you will be happy with the items you purchase at Twig. If for some reason you do need to make a return, returns will be accepted on items returned within 7 days of receipt of the items. Items must be in new, unused/unworn condition. We will gladly issue a refund, credit or exchange. Please call 727-492-1138 or email us at firstname.lastname@example.org to notify us of a return/exchange.
***Items reduced 40% or greater can be returned for store credit only unless otherwise noted (i.e. final sale).***
Shipping All orders are typically shipped within 2-3 business days of order placement. If you need expedited shipping, please email me at email@example.com. We ship primarily with UPS. The UPS shipping rates are calculated real time using the weight of the product, shipping method chosen (i.e. ground, express, etc.) and the destination. The Table Rate shipping method is intended for domestic (United States) deliveries and will either ship via UPS or USPS.
International orders are typically shipped using USPS. UPS options are available. Please feel free to contact me regarding international orders. Taxes incurred in home country are the responsibility of the buyer, not Twig.
Shipping fees for returns are at the expense of the buyer.
If you ever have a question about the shipping charge, please contact us at firstname.lastname@example.org or 727-492-1138.